Refund policy

At MPH Automotive, we strive to provide high-quality motor parts and exceptional customer service. If you’re not completely satisfied with your purchase, we offer a 14-day return policy to ensure a hassle-free shopping experience.

Returns & Eligibility

• You have 14 days from the date of delivery to request a return.
• Items must be unused, in their original packaging, and in resalable condition.
• Electrical components and custom-made parts cannot be returned unless faulty.
• Proof of purchase (order confirmation or invoice) is required for all returns.

How to Return an Item

1. Request a Return: Email our customer support team at kevin@mph-automotive.co.uk with your order number and reason for return.
2. Receive Instructions: We will provide a return authorisation and details on how to send your item back.
3. Ship the Item: Return the item using a tracked and insured courier service. Customers are responsible for return shipping costs unless the item is faulty or incorrect.
4. Refund Processing: Once received and inspected, refunds will be processed within 7-10 business days via the original payment method.

Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund, including return shipping costs.

For any questions, please contact us at kevin@mph-automotive.co.uk. Thank you for shopping with MPH Automotive! 🚗💨